Privacy Policy

Who we are (data controller)

The data controller responsible for your personal data is The Wedding Centre Kent Ltd, a company incorporated in England and Wales, trading as The Kent Wedding Centre, The Hop Farm, Paddock Wood, Kent, TN12 6PY. You can contact us about this policy or your data at any time:

• Email: info@thekentweddingcentre.com
• Phone: 01622 873434
• Post: The Kent Wedding Centre, The Hop Farm, Paddock Wood, Kent, TN12 6PY

Data we collect

We may collect the following personal data from you:

• Name;
• Contact information such as email addresses and telephone numbers;
• Details you include in enquiries, appointment or event bookings (for example your wedding date or party size);
• Ticket booking details for our events, including names of attendees;
• IP address, web browser type and version, and operating system (collected automatically);
• Account login details if you are a supplier with access to edit a listing.

How we use your data and our lawful bases

We use your data for the following purposes, on the lawful bases shown:

• Responding to enquiries and providing our services — including arranging appointments, visits and event tickets (performance of a contract, or steps taken at your request before entering into one).
• Internal record keeping and improving our products and services (our legitimate interests in running and improving our business, where these are not overridden by your rights).
• Sending service communications — such as booking confirmations and tickets by email (performance of a contract).
• Marketing communications — only where you have given your consent, which you may withdraw at any time.
• Meeting legal obligations — for example tax and accounting records.

How long we keep your data

We keep enquiry data for no longer than 12 months after our last contact with you, unless you become a customer or we are required by law to keep it longer. Ticket and transaction records may be kept for up to 7 years where required for accounting and tax purposes. When data is no longer needed it is securely deleted.

Who we share your data with

We do not sell your personal data. Unless we are obliged or permitted by law to do so, your data will not be disclosed to third parties other than:

• Trusted service providers who process data on our behalf to operate this website and our services (for example website hosting, email delivery and payment processing). These providers act only on our instructions and under contracts that protect your data;
• Catalyst Web Design, the company that built and maintains this website for us. Catalyst Web Design has administrative access to the website and its data in order to host, maintain, secure and support the site. They act only on our instructions as a data processor and are contractually bound to keep your data confidential and secure;
• Suppliers you ask us to put you in touch with;
• Regulators or authorities where the law requires it.

Where any provider processes data outside the UK, we ensure appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses.

Cookies

This website uses a small number of cookies needed for it to function, such as keeping suppliers signed in. We do not use advertising or third-party tracking cookies. You can restrict or delete cookies through your browser settings, although some features of the website may not work fully without them.

Your rights

Under the UK GDPR you have the right to:

• Request a copy of the personal data we hold about you (subject access);
• Ask us to correct inaccurate or incomplete data;
• Ask us to delete your data in certain circumstances;
• Restrict or object to our processing of your data;
• Receive your data in a portable format (data portability);
• Withdraw consent at any time where we rely on consent.

To exercise any of these rights, contact us using the details above. We will respond within one month. If you are not happy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Security

We take appropriate technical and organisational measures to keep your personal data secure, including encrypted connections (HTTPS), access controls, and limiting access to those who need it. Access to any data you submit is restricted to authorised staff, the website's developer (Catalyst Web Design, as described above) and, for supplier listings, to the supplier concerned.

Links to other websites

This website may provide links to other websites, including supplier websites and social media. We have no control over, and are not responsible for, the content or privacy practices of those websites. This policy does not extend to your use of them — please read their privacy policies before providing any data.

Changes of business ownership

If our business is sold or restructured, data provided by users may be transferred to the new owner where relevant, and they will be permitted to use it for the purposes for which it was originally supplied. In such cases we will take steps aimed at ensuring your privacy remains protected.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. We recommend checking this page occasionally.